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Return Policy

At CLJHair,We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Customer satisfaction is our goal! CLJHair offers a 30-Day Return guarantee.
If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.

Here Are Some FAQs In Regards To Our Return Policy:

1. How Do I Make A Return?

Easy: Please make sure to contact us with email at first, our email address is [email protected] and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut.
Note: We highly recommend to ship your set via a trackable shipping option, customer must provide us with the return tracking number, as that can greatly expedite the process. Please do not refuse to sign for your package. If you want to return it, please sign for your package first, then email
[email protected] for return instruction. Or you will have to pay the high customs fee resulted from not following our instructions.

2. What Is The Return Period?

We will provide a refund period on unopened hair within 30 days of the date that you receive your hair.

3. Do I Have To Pay For The Shipping Of My Return?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because CLJHair will not be responsible for lost returns. Note: please indicate"NEED TO RETURN"on the package, otherwise the package may be returned to you.

4. May I Return CLJ Hair Without Comtacting You?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. 
Please be kindly note that if you return the order without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.


5. When Will I Receive My Refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund.

Order Exchanges

If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.
Once we receive your returned item, we will process the exchange and ship the new item to you within 3 business days. NEED TO EXCHANGE.


Repair Service

We are happy to offer a repair service for CLJHair wigs that require fixing due to non-human damage. Repair service is now available for orders within 90 days from the date of receipt. Here is how you can initiate the repair process:
1. Please contact us to submit a repair request. Pictures or videos are required so our staff can asses the feasibility of repair.
2. We will provide the mailing address once your repair request is approved. Please note that you are responsible for the shipping cost.
3. The repair time will take up to 30 days to complete. However, please note that in some cases, additional time may be required after evaluation. We will return your wig as soon as the repair work is finished. NEED TO REPAIR.